Paper prescriptions can no longer be collected from the surgery, they are sent electronically to a pharmacy of your choice. The easiest way to request your repeat medications is to use the NHS App or Patient Access
The NHS App
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy to use
- view results – view your blood, x-ray and scan results
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- get health advice – search trusted NHS information and advice
- view your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
- track hospital referrals
It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.
Prescriptions are sent electronically to your nominated pharmacy. Please allow 72 hours for your prescription to arrive at the chemist electronically. If you want to collect a paper prescription from the surgery please allow 5 working days. Please allow extra time for weekends and Bank Holidays.
How to order your medication
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.
Your Repeat Medication
If you need a regular medication you will be issued with a ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
Run out or just about to run out?
Please try to order your medications at least 7 days in advance of when you need them. Urgent requests for medications can cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned by the reception staff, they have a list of medications that could cause harm if missed or stopped abruptly and these will be processed ASAP, other requests will be processed in 3 working days.
Help with your Prescription
Run out of essential medications when we are closed
You may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine.
If you have run out of an important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
Hospital and Community Requests
If you have seen a consultant at the hospital or privately and they have recommended that your medication be changed or started, they will issue a prescription for you, if that change is to start immediately. If they do not, then it is not urgent.
If they are asking the GP to make the change this is because the change is not urgent. We are unable to change or start medication without correspondence from the consultant asking us to do so. To do so would be unsafe as prescribing errors would be more likely and the safety of the patient could be put at risk.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication. All patients on continuous repeat prescriptions should see a doctor for a review of their medication at least once a year.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Over the Counter Medicines
A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.