Who Should I See?

Before booking an appointment with a GP or nurse please review the other options you have below. It is now possible to access specalist services immediately, these services can be booked directly by yourself or through reception

These options may be a faster way to get the help you need than waiting for a GP or nurse appointment

Get immediate help from your local Pharmacy

Visit a Pharmacy for healthcare advice without an appointment

Pharmacist at the counter.

Every year, 50 million visits to the GP are made for minor ailments that can be dealt with faster by visiting your local pharmacy instead

Pharmacists are able to help with:

Coughs, colds and fluMouth ulcersHead lice
Conjunctivitis (age over 1)Dry skin, nappy rash, small patches of impetigoCold sores
Sore throats & earacheAbrasions, bruisesThrush and cystitis
Warts & verruca’sInsect bites & sunburnPain relief
ConstipationEmergency contraceptionPiles
Hay-feverMinor cuts and sprainsAthletes Foot

No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

New Medicine Service

The New Medicine Service is available at Pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:

  • asthma
  • chronic obstructive pulmonary disease (COPD)
  • type 2 diabetes
  • high blood pressure
  • people who have been given a new blood-thinning medicine

More about the New Medicine Service.

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 


A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.

Wessex Healtheir Together is a fantastic resource for advice regarding childhood illnesses and health matters

Examples of the ailments best treated by yourself are:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:

Self-Referral (no need for a GP referral)

Services include:

  • Direct access physiotherapy
  • Mental health support and counselling via NHS iTalk or Andover MIND
  • Smoking Cessation support (Smokefree Hampshire)
  • Health Visitor advice for all children under 5 (Chat Health)
  • Childrens physiotherapy and occupational therapy reviews
  • Dental problems
  • Sexual health review (LetsTalkAboutIt)
  • Weight Watchers (WW)
  • Citizens Advice
  • Talk to our social prescribers for non-medical problems
  • Alcohol and drug support

You can access all of these services without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form on their website.

Click the link below for more information on local services

Eye Problems
Andover Clinics Avaliable

The Andover Minor Eye Contitions Service can offer you a same day appointment to assess a new or urgent eye symptom. Please click here to book an appointment or call 0300 303 4922

Whatever your eye problem your first port of call should be an optician. They are the best people to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Eye Problems that your Optician can help with:

Red eye/ eyelidsSignificant sticky discharge
Dry/ gritty eyesRecently occurring flashes or floaters
Irritation and inflammation of the eyeIn-growing eyelashes
Changes in visionForeign body in the eye

If your optician is closed and you can’t wait until it reopens call 111

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Dental Emergency
Dentist with his patient

For dental emergencies you should contact your registered dentist. They should have arrangements in place to provide emergency cover. If you have not registered with a dentist, please do this as soon as possible.

Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

Hospital Services

Please contact the hospital department directly to enquire on the status of or get the result of investigations they have arranged

For emergencies attend A&E, if you are unsure call 111

Useful numbers

Outpatient Appointment Enquiries01962 863 535
Blood Tests
01256 314 751
Book your blood test online
X-Ray01264 835 207
Minor Injuries Unit01264 835 218
Andover Birthing Unit01264 352 517
Health Visitors

Health visitors can provide advice about most common childhood illness for children aged under 5

You can contact them by calling 01962 763 993 or ChatHealth by sending a message to 07520 615720

Feeding concernsImmunisation advice
Sleep concernsToileting
Minor illness adviceToddler behaviour

Chat Health 0-5

ChatHealth 0-5 is a text messaging service set up to support parents, carers and families of under 5’s in Hampshire. 

The service is run by local health visitors who have a wealth of experience of working with mums and dads-to-be, babies, toddlers and young children. 

The Health Visiting Team are able to support with questions from parents, carers and families relating to a wide range of health and wellbeing issues including crying babies, infant feeding, starting baby on solid foods, sleep and behaviour problems. As well as giving advice, the team can signpost to appropriate services and other support. 

How to use it: Text the dedicated number 07520 615720.

The  messages are then delivered to a secure website and a health visitor will be able to provide a response to the text. 

Social Care & Support
Mother and child reading

Ask reception to arrange a call with one of our social prescribers

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

Help when the surgery is closed

Call 111

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

Urgent Care Centre

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation. 

If you have an emergency please call 999

Medical emergencies can include:

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

It’s important to use A&E only for serious injuries and major emergencies.

Get immediate help for Minor Injuries

Use Andover’s Minor Injury Unit if you need medical treatment or advice which does not need a visit to A&E or a GP appointment

Book an appointment by calling 111

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception
Book an appointment with a Nurse or HCA

The nursing team are seeing patients in the surgery for dressings, cervical smear tests, child immunisations and injection (B12, prostap, flu, etc). Other appointment types may be by telephone

See the Practice Nurse for:

Flu vaccinesBlood pressure checkNHS health checks
Contraception reviewAsthma reviewWound dressing
Cervical screeningCOPD reviewRemoval of sutures
Travel adviceDiabetes reviewImmunisation, injections

Book an appointment with a Doctor

Patients with new symptoms, recent illness and and long-standing medical problems need an appointment with a doctor