Please read our ‘Who Should I See‘ page before making an appointment. There are many other people working at the practice or closely with us who may be able to help you faster than waiting to see a GP or nurse.
Requests for an emergency GP appointment must be made by telephoning 01264 337979.
All appointments need to be booked in advance. We cannot see patients without an appointment.
GP appointments are initially by phone, the GP may suggest a video call or invite you into the practice for an assessment if necessary. Nurse/ HCA appointment will be by phone or in the surgery depending on the appointment type. You will be advised at the time of booking.
Children under 16 years of age should be accompanied by a responsible adult.
If you need to see a doctor in an emergency outside of our core hours 08:00 to 18:30 Monday to Friday you should call 111.
Please Cancel If You Cannot Attend Your Appointment
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
We have a team of nurses with different skills and rooms with different equipment it is important that we match your need to the appropriate staff and equipment. We will need to ask the reason for the booking to ensure we can help you.
Your appointment at the Practice
- Clinics are staggered during the working day and appointments are offered between 07:10 and 18:10
- All consultations are by appointment. When telephoning, please indicate the degree of urgency of your request
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
Hampshire Hospitals run a phlebotomy clinic every Tuesday morning at the surgery. This is by appointment only. Appointments can be booked online or by calling the surgery.
Alternatively, you can book an appointment at the phlebotomy department at Andover Hospital. Timed appointments can be booked by calling 01256 314751 or online.
Clinic times at Andover Hospital are:
|Monday||07:30 to 16:45||by appointment only|
|Tuesday||07:30 to 16:45||by appointment only|
|Wednesday||07:30 to 16:45||by appointment only|
|Thursday||07:30 to 16:45||by appointment only|
|Friday||07:30 to 16:45||by appointment only|
|Saturday||08:00 to 10.00||by appointment only|
Evening & Weekend Appointments
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
If you require an interpreter during your consultation, please let Reception know at time of booking. Your appointment will be scheduled to match interpreter availability.
Google Translate may be of use.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
The NHS App
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy to use
- view results – view your blood, x-ray and scan results
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- get health advice – search trusted NHS information and advice
- view your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
- track hospital referrals
It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on ‘Who Should I See?’ which might help you decide whether a GP appointment is necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist, attend Minor Injuries, or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Our reception team will ask the reason that you wish to see the GP or Nurse. This is to help us give you the most appropriate appointment or to direct you to an alternative service. For emergency appointment requests this information helps the GPs prioritise patients on clinical need and in some cases may be critical in saving your life.
For life-threatening emergencies – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO A&E IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident