Welcome to Charlton Hill Surgery

We are making important changes to our emergency appointment service to ensure patients with an urgent medical need can be seen quickly.

A full explaniation of the changes and why we are making them can be seen here

A summary of the changes are:

• Requests for same day appointments have doubled over the last 18 months
• A large number of these request are for non-urgent matters and we are struggling to see patients with urgent needs in a timely way
• We will only accept same day appointment requests for conditions with an urgent medical need. This is to prioritise safety.
• If you request a same day appointment it needs to be made before 11am and you need to be available to come to the surgery for an appointment. You will receive an SMS or call to inform you of your time slot
• Longer term medical problems are best dealt with by the same GP in a routine appointment we can provide better care and manage your problem more efficiently
• We have a large team of other staff who can help with lots of medical problems