Surgery Hours

The surgery telephone lines are manned from: 8.00 a.m. – 6.30 p.m., Monday to Friday, excluding Bank Holidays. (Doors open 8.00 a.m. – 6.20 p.m.)

Monday evenings (after 6.30pm) and Saturday mornings are for pre booked non-urgent appointments only. Please ask Reception for more details.

APPOINTMENTS

Clinics are staggered during the working day and appointments are offered between 8.10 a.m. and 6.10 p.m. Please telephone Reception to book all clinic appointments: 01264 337979.

We also offer consultations on Monday evenings (6.30 p.m - 7.30 p.m) and Saturday mornings (8.00 a.m. - 9.00 a.m.) These consultations are pre-bookable for routine appointments only. If you need to see a doctor in an emergency during these hours you should contact the Out of Hours provider.

All consultations are by appointment. When telephoning, please indicate the degree of urgency of your request. Appointments are normally offered for 10 minutes.

Children under 16 years of age should be accompanied by a responsible adult.

Enquiries regarding registration can be made by telephone or in person to Reception. Staff will advise on the procedure to be followed.

TELEPHONE ADVICE

If you want advice about test results or other matters and your doctor is unavailable when you call, you will be given a time to call back, e.g. at the beginning or end of surgery. Please try to avoid calling for results before 2.00 p.m. 

WHEN THE SURGERY IS CLOSED

Provision of services outside surgery hours is the responsibility of Hampshire Primary Care Trust.

THE OUT OF HOURS SERVICE TELEPHONE NUMBER IS - 0844 811 3060

When calling, you will be asked to provide your personal details and some basic information about your problem. Please ensure that you have full details of any medication you are taking when you call.

The Out of Hours Service is not designed for the request/ collection of repeat prescriptions.

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OUT OF HOURS CHECKLIST

Is the problem life threatening or a medical emergency?
This includes loss of consciousness, severe chest pain, heavy blood loss, severe head injuries and severe difficulty in breathing. If so call 999 for an ambulance.

Is the problem urgent?
If the problem is urgent and you feel you may need to see a healthcare professional call the Out of Hours Service on: 0844 811 3060. You will speak to a healthcare professional who will assess whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre
• Have a home visit from a healthcare professional

Do you need help and advice?
If you are not sure how urgent the problem is and feel you need expert help and advice call NHS Direct on 0845 46 47. Trained staff will be able to advise you on how to treat yourself at home or refer you to the appropriate service. NHS Direct is available 24 hours a day, 7 days a week and is staffed by qualified health professionals.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.